Question 1

Is Smule Downloader free?

Accepted Answer

Yes — the free tier is unlimited for previews and standard MP3/MP4 downloads.

Question 2

Do I need an account?

Accepted Answer

No account required.

Question 3

Which formats are supported?

Accepted Answer

MP3, MP4, M4A, WAV. Free covers MP3 and MP4.

Question 4

Does this work on mobile?

Accepted Answer

Yes — it's a full PWA and installs on iOS/Android.

Question 5

Can I bulk download?

Accepted Answer

Yes, via the browser extension or Pro plan.

Question 6

Do you keep my data?

Accepted Answer

No. Links are never logged; history stays in your browser.

Question 7

Is Smule Downloader affiliated with Smule?

Accepted Answer

No. Smule Downloader is an independent tool.

Question 8

What quality is the audio?

Accepted Answer

Exactly what Smule serves. We resolve the direct audio CDN link from Smule and pass it to you — no re-encoding, no quality changes.

Question 9

What quality is the video?

Accepted Answer

Whatever resolution Smule delivers for that performance. We don't transcode; the file you get is the file Smule streams.

Question 10

Do you host the files?

Accepted Answer

No. We never re-host Smule content. Smule Downloader only resolves the direct CDN URL that Smule's own servers already serve — for site safety and to respect Smule's infrastructure.

Question 11

Do you strip watermarks?

Accepted Answer

There are no watermarks in Smule's source stream and we don't touch the file, so nothing is added or removed.

Question 12

Can I preview before saving?

Accepted Answer

Yes — every download surfaces a preview card first.

Question 13

How do I install the extension?

Accepted Answer

See /browser-extension for install steps.

Question 14

Can I export history?

Accepted Answer

Pro users can export history as JSON or CSV.

Question 15

Is there rate limiting?

Accepted Answer

Free is generous. Abuse triggers a soft cooldown.

Question 16

Does it work with private profiles?

Accepted Answer

No — only public Smule content.

Question 17

Can I download livestreams?

Accepted Answer

Not currently. On the roadmap.

Question 18

What if a download fails?

Accepted Answer

Retry usually fixes it. Contact us if it persists.

Question 19

Is there a refund policy?

Accepted Answer

Yes — 14-day no-questions-asked refund on Pro.

Question 20

Do you support duets?

Accepted Answer

Yes — both parts are preserved.

Question 21

What about collaborations?

Accepted Answer

Multi-part performances are supported.

Question 22

Do you have a Discord?

Accepted Answer

Yes — see the contact page.

Question 23

Is there an API?

Accepted Answer

Not publicly, but on the roadmap for Pro.

Question 24

Can I white-label Smule Downloader?

Accepted Answer

Reach out — enterprise plans available.

Question 25

What browsers are supported?

Accepted Answer

Chrome, Edge, Firefox, Safari — recent versions.

Question 26

Is there a Mac app?

Accepted Answer

Install the PWA — it behaves like a native app.

Question 27

What about Windows?

Accepted Answer

Same — PWA install works everywhere.

Question 28

Does dark mode auto-switch?

Accepted Answer

It syncs with your OS preference by default.

Question 29

Do you use cookies?

Accepted Answer

Only for your theme preference — no tracking cookies.

Question 30

Can I delete my history?

Accepted Answer

Anytime — one click clears everything locally.

Question 31

Where can I request features?

Accepted Answer

The contact form or Discord — we read everything.

Everything you might ask.